EXTREME MAKEOVER HOME EDITION
Shipping, Exchanges, and Refunds
Somethings not right? Let’s get that sorted

To start the return or exchange process please get in touch and make sure
to let us know your order number and how we can help.

Any product sent back for an exchange or refund must be brand new,
including all original packaging. If a product has any sign of wear or missing
packaging, we will not be able to send an exchange or issue a refund.

Our policy lasts 30 days from the date your purchase is shipped. If 30 days
have gone by since your purchase, we unfortunately can’t offer you a refund
or exchange.
Exchanges

We want to make sure that you’re getting the right size shoe, so will happily
exchange your unworn shoes to get you the right size. If your product is not
a good fit, please don’t take them out for a trial run, just put them back in
their original box and send them back to us so that we can get you the right
size. We’ll pay the postage both ways to get you the right size.

Given limited stock, we may be out of stock for your requested size or
colour, and thank you for your patience if this means we aren’t able to get
you your desired exchange product immediately.
Returns

If for any reason, you decide one of our products isn’t right for you, we’ll
issue a refund if you send it back in new condition in its original packaging.
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund as soon as possible (we won’t be
able to accept items with obvious wear).

If you are approved, then your refund will be processed, and a credit will be
automatically applied to your credit card or original method of payment,

within 30 days.
Late or missing refunds (if applicable)

If you have checked your bank account and haven’t received a refund yet,
contact your bank/credit card company, as it may take some time before
your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at hello@endarunning.com.
Gifts

If the item was marked as a gift when purchased and shipped directly to
you, you’ll receive a gift credit for the value of your return. Once the
returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping

In Kenya, and the US, we will ship your exchanges for free. For customers in
other countries, you will be responsible for shipping costs related to
exchanges or returns.

Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged
product to reach you may vary. We will do our best to keep you informed of
the status of your exchange.